Conflict management for managers and supervisors

Conflict Management for Managers and Supervisors

经理和主管的冲突管理

All managers and supervisors should be able to recognize and deal with conflicts in the workplace. This includes those that are in progress and it includes knowing how to deal with a conflict before it actually becomes one.

所有经理和主管都应能够识别并处理工作场所中的冲突。这包括进行中的冲突，并且包括在冲突真正变成冲突之前知道如何处理。

As a supervisor, you should recognize that you are, in fact, the first line of defence in a conflict. Both parties may turn to you to settle the conflict, you need to do this satisfactorily, without taking sides.

作为主管，您应该认识到您实际上是冲突中的第一道防线。双方都可以求助您解决冲突，您需要令人满意地做到这一点，而无需任何一方。

The best way to resolve or diffuse a potential conflict is to meet with those involved on a one to one basis. You need to act in a professional manner and evaluate the situation from both sides. If the conflict involves several people then it may be best to call an open type of meeting. This can be done in a conference or board room.

解决或消除潜在冲突的最佳方法是与一对一的参与者会面。您需要以专业的方式行事，并从双方评估情况。如果冲突涉及多个人，则最好召开公开会议。这可以在会议室或董事会会议室中完成。

It is up to the supervisor or manager to deal with these issues quickly and get everyone working as a team again. Most conflicts seem to crop up in larger companies. This is just because of the high number of employees. The more people that are involved in a project the more likely a conflict or dispute will occur.

主管或经理有责任快速处理这些问题，并让每个人重新成为团队成员。大多数冲突似乎都出现在大型公司中。这仅仅是因为员工人数众多。参与项目的人员越多，发生冲突或争端的可能性就越大。

In a smaller company, most employees including the management team meet more regularly. They know each other more closely and have formed a tight-knit team. Everyone knows each other's likes and dislikes so projects and tasks can easily be assigned without causing any issues. With fewer people to deal with it is much easier to resolve a conflict before it escalates.

在较小的公司中，包括管理团队在内的大多数员工会定期开会。他们彼此之间更加了解，并组成了紧密的团队。每个人都知道彼此的好恶，因此可以轻松分配项目和任务而不会引起任何问题。处理更少的人，在冲突升级之前解决冲突就容易得多。

If you hold a managerial position one way you can avoid conflicts is to provide regular feedback to your team. When your team members know they are doing a good job and are appreciated for it, they will continue doing so.

如果您担任管理职位，则可以避免冲突的一种方法是向团队提供定期反馈。当您的团队成员知道自己的工作做得很好并且为此受到赞赏时，他们会继续这样做。

Think about it, how would you feel if every day you work your hardest but no-one ever thanks to you for it. You start to feel as though you are not appreciated and resentment towards your superiors builds. When they do come and ask you to do something you are most likely to react in a negative way.

想一想，如果您每天辛勤工作，但没有人为此付出辛劳，您会感觉如何。您开始感到自己好像不被欣赏，并且对上级领导感到不满。当他们来问你做某事时，你最有可能做出消极反应。

The best advice we can give any supervisor or manager today is to acknowledge how your team is working. Provide them with the correct type of feedback so they can either improve their performance or feel appreciated.
我们今天可以向任何主管或经理提供的最佳建议是确认您的团队的工作方式。向他们提供正确类型的反馈，以便他们可以提高绩效或感到赞赏。

While you may often be telling other supervisors how well your team is working, you haven't told them. They are the ones that are helping build your reputation so don't forget to communicate with them.

虽然您可能经常告诉其他主管，您的团队的工作状况如何，但您没有告诉他们。他们是有助于建立您的声誉的人，因此请不要忘记与他们进行沟通。