Leadership and conflict management

Leadership and Conflict Management Skills
领导能力和冲突管理能力

Do you take a leadership role at work in a group setting? If so then you no doubt have experienced the world of conflicts. Having to deal with conflicts is not always an easy task even for experienced leaders.

你在团队工作中担当领导角色吗?如果是这样，那么你无疑经历过这个充满冲突的世界。即使对经验丰富的领导者来说，处理冲突也不是一件容易的事情。

In a work environment, you are faced with different personalities, attitudes, work ethics, and more. Because you are viewed as the leader you need to have the ability to deal with people who might be extremely stubborn. No matter how tough a person may seem some behavior is just not appreciated in any workplace.

在工作环境中，你要面对不同的个性、态度、职业道德等等。因为你被视为领导者，你需要有能力与那些可能极其顽固的人打交道。不管一个人看起来有多强硬，有些行为在任何工作场所都是不受欢迎的。

Learning to deal with stubborn or just rude people is not easy, you need to learn certain tactics for this. Use the following tips to help you manage this.

学习与固执或粗鲁的人打交道并不容易，你需要学习一些策略。使用下面的技巧来帮助你做到这一点。

1. Always state the rules clearly and ensure that everyone is aware of them. Don't allow people to have excuses to break these rules. Be certain that, as the leader, you are working towards the benefit of your employees.

1. 把规则讲清楚，确保每个人都知道。不要让人们有借口去打破这些规则。作为领导者，要确保你是在为员工的利益而努力。

2. Ensure that your employees know what the consequences are for breaking the rules and that they will be enforced.

2. 确保你的员工知道违反规则的后果，并且他们会被执行。

3. Always keep a positive mindset with a good attitude. You definitely need lots of patience and you should be proficient at managing people.

3.永远保持积极的心态和良好的态度。你肯定需要很大的耐心，你应该擅长管理人员。

4. Remember that you are viewed as a leader, so be prepared to step in and take action immediately. Don't allow a situation to get to a boiling point before attempting to diffuse it.

4. 记住，你被视为一个领导者，所以要准备好介入并立即采取行动。在试图化解之前，不要让情况达到沸点。

5. When diffusing a situation always use good language and do not revert to swearing or becoming rude. You do not want to hurt anyone's feelings and you don't want to belittle people in front of their co-workers.

5. 在解决问题的时候，一定要使用好的语言，不要回归到咒骂或变得粗鲁。你不想伤害别人的感情，也不想在同事面前贬低别人。

6. Try not to 'tell off' people instead try to resolve a conflict by using positive reinforcements.

6. 试着不要“责备”人们，而是试着用积极的鼓励来解决冲突。

7. On the flip side remember to acknowledge people when they do something great. If a rude employee suddenly does a U-turn and improves their personality, acknowledge that you have noticed this. It helps the employee know that their efforts are being appreciated.

7. 另一方面，当别人做了伟大的事情时，记得要感谢他们。如果一个粗鲁的员工突然回心转意，改善了他们的个性，承认你已经注意到了这一点。这有助于员工知道他们的努力得到了赞赏。

If you use these seven tips regularly you will find that you can handle conflicts extremely well. You will earn respect as a leader and people will understand that you are working towards the good of the company.

如果你经常使用这7条建议，你会发现你能很好地处理冲突。作为领导者，你会赢得尊重，人们也会理解你是在为公司的利益而努力。

Of course, you can apply these same tactics to any situation, not just work-related ones. You are now equipped to handle any conflict head-on, and stop it before it turns into a full-blown explosion.

当然，你可以把这些技巧运用到任何场合，不仅仅是工作场合。你现在已经准备好直面任何冲突，并在它演变成全面爆发之前阻止它。