Understanding conflict management

Understanding Conflict Management
了解冲突管理

Conflict management is having the ability to recognize and deal with disputes in a rational and balanced way. This applies to conflicts that crop up in business as well as those in your personal life.

冲突管理具有以合理和平衡的方式识别和处理争议的能力。这适用于在业务以及个人生活中产生的冲突。

When dealing with a conflict it is vital that you face this in a calm manner. Allowing the situation to turn you into a hot-headed person will not get the matter resolved.

处理冲突时，至关重要的是，您要以镇静的方式面对冲突。允许情况使您变成一个头脑冷静的人将无法解决问题。

One important aspect is to acknowledge that not all conflicts have to become an angry dispute. In fact, the opposite is necessary, an unruffled disposition. While many people and business owners see disputes as meaning that there is trouble in your life or company, this is not so. Conflicts can actually be a healthy thing. It shows that people care enough that they are willing to discuss and dispute things when necessary.

一个重要方面是承认并非所有冲突都必须成为愤怒的争端。实际上，相反的情况是必须的，一个不乱动的性格。尽管许多人和企业主认为争执意味着您的生活或公司存在麻烦，但事实并非如此。冲突实际上可以是健康的事情。它表明人们足够关心他们在必要时愿意讨论和争论的事情。

When you think about it, people have to work together and everyone has different opinions, so conflicts are only a natural part of the process. At work, you have to share desks, resources, and common goals as well as having to work together with a good attitude. All of these things can be sources of conflicts.

当您考虑它时，人们必须一起工作，每个人都有不同的意见，因此冲突只是过程中的自然部分。在工作中，您必须共享办公桌，资源和共同目标，并且必须以良好的态度进行合作。所有这些事情都可能成为冲突的根源。

While at first, you may try everything in your power to avoid a conflict. This really is just putting off the inevitable. Eventually, whatever the issue is that you are trying to avoid, it will return full force. The situation may even be worse than if you had confronted it the first time.

起初，您可以尽一切可能避免冲突。这确实是推迟不可避免的事情。最终，无论您要避免的是什么问题，它都将发挥全部作用。这种情况甚至比您第一次遇到这种情况还要糟糕。

You need to acknowledge that conflicts are part of life and your best plan of attack is to learn good conflict management skills. Conflicts will eventually have to be addressed. Most often this is done by a face-to-face meeting.

您需要承认冲突是生活的一部分，而最佳的攻击计划是学习良好的冲突管理技能。最终将不得不解决冲突。通常，这是通过面对面的会议来完成的。

If you are dealing with a conflict at work your manager or supervisor needs to be aware of the issue. Usually, the person in charge will take responsibility for resolving the conflict. They need to do this in a professional manner and without taking sides. It is the problem and not the personalities of the people that need to be resolved.

如果您在工作中遇到冲突，则您的经理或主管需要知道该问题。通常，负责人将负责解决冲突。他们需要以专业的方式做到这一点，而不能站在一边。需要解决的是问题，而不是人民的个性。

Conflicts can be managed successfully by making certain changes. These could be by moving people or items around. Or by just talking things through and finally reaching a good understanding and agreement between everyone involved.

通过进行某些更改可以成功管理冲突。这些可以通过移动人员或物品来实现。或者只是通过交谈，最后在所涉及的每个人之间达成良好的理解和协议。

Quite often conflicts can be avoided by improving communications between co-workers and in your own personal relationships. Be open and honest and discuss issues before they turn into a full-blown conflict.

通过改善同事之间以及您个人关系中的沟通，通常可以避免冲突。要坦诚相待，并在问题演变为全面的冲突之前进行讨论。