How do you rate your conflict management skills

How Do You Rate Your Conflict Management Skills?

你如何评价你的冲突管理技巧?

No matter where you go in life or who you meet conflicts are bound to happen. They are just part of life and there is no point in denying that. A conflict is different to an argument or fight. Having the right skills to deal with a conflict is important for everyone.

无论你在生活中走到哪里，遇到谁，冲突总会发生。他们只是生活的一部分，没有必要否认这一点。冲突与争论或打架是不同的。拥有处理冲突的正确技能对每个人来说都很重要。

A conflict is a disagreement or a difference of opinion between two or more people. Those people with good conflict management skills will know how to turn these differences into a positive experience for everyone involved.

冲突是指两个或两个以上的人意见不一致或不同。那些有良好的冲突管理技巧的人会知道如何将这些差异转化为积极的经验给每个参与的人。

Many people who are difficult to get along with often have poor conflict management skills. They often tend to always want to be right and make a conflict out of almost any issue. This type of person may be viewed as angry and aggressive by others. Children with this disposition are thought of as bullies.

许多难以相处的人通常都没有很好的冲突管理技巧。他们往往总是希望自己是对的，几乎在任何问题上都制造冲突。这种类型的人可能被其他人认为是愤怒和好斗的。有这种性格的孩子被认为是恶霸。

Everyone has a different level of conflict management skills. There are those people that seem to be born with the ability to diffuse any situation effortlessly. Then there are others that refuse to get involved and simply walk away.

每个人都有不同程度的冲突管理技巧。有些人似乎生来就有能力毫不费力地化解任何困境。还有一些人拒绝参与，直接走开。

It is important to understand that anyone can learn how to become good at managing a conflict. You just need to be willing to learn how to accomplish this.

重要的是要明白，任何人都可以学习如何变得善于处理冲突。你只需要愿意学习如何做到这一点。

One skill that you will need to improve to become a better manager of conflicts is the skill of listening. You must have the ability to listen to both sides of the story and then make a decision. You cannot agree with just one person, you need to be fair to both sides and they must be happy with the end result.

要想成为冲突的管理者，你需要提高的一项技能是倾听的技能。你必须有能力倾听故事的两面，然后做出决定。你不能只同意一个人，你需要公平对待双方，他们必须对最终结果感到满意。

Knowing how to manage people is another skill that you will need to acquire. You will have to talk with people individually, or in a group setting, and show them how to get the conflict resolved. This means not getting mad or angry at anyone. You should have a calm appearance and be able to keep a level head.

懂得如何管理人员是你需要掌握的另一项技能。你必须与人们单独交谈，或者在一个团队中，并向他们展示如何解决冲突。意思是不要对任何人生气。你应该有一个平静的外表，并能保持冷静的头脑。

Someone who can resolve conflicts successfully will know how to turn negative behaviours into positive ones. They will know when to encourage people and when to take a firmer stand with them. They will not allow any type of conflict to become a battle, where the last one standing is declared the winner. Instead, everyone involved should walk away happy with the outcome.

能够成功解决冲突的人知道如何将消极行为转变为积极行为。他们知道什么时候该鼓励别人，什么时候该对他们采取更坚定的立场。他们不会允许任何类型的冲突变成一场战斗，最后一个站着的人就是胜利者。相反，参与的每个人都应该带着满意的结果离开。

Take a look at the skills mentioned above and see how you rate yourself on these. Is there room for improvement and are you prepared to take action in order to develop better conflict management skills?

看一看上面提到的技能，看看你对自己的评价如何。你是否有改进的空间?你是否准备采取行动来发展更好的冲突管理技巧?