Dealing with conflict at work

Dealing with Conflict at Work

处理工作中的冲突

No matter where you work at some point in time you are going to be faced with a conflict. It may be your own conflict or you may be called upon to help resolve a conflict.

无论您在某个时间在什么地方工作，都将面临冲突。这可能是您自己的冲突，也可能是您被要求帮助解决冲突。

The biggest issue you may face is to actually recognize that what you are experiencing is a conflict. Most managers are trained to recognize when conflicts are building and they step in to diffuse them.

您可能面临的最大问题是真正认识到您遇到的是冲突。大多数管理人员都接受过培训，可以识别何时会形成冲突，他们会介入以消除冲突。

While most people do connect a conflict with being a negative experience this is not always true. Some conflicts can result in positive experiences and improved working conditions.

尽管大多数人确实将冲突与否定经历联系起来，但这并不总是正确的。一些冲突可能会带来积极的经验并改善工作条件。

Just because you may clash with someone at work, this doesn't mean you have to be rude to them. Nobody can get along with everyone, personalities will clash, who doesn't have different ideals, values and morals?

仅仅因为您可能与工作中的某个人发生冲突，这并不意味着您必须对他们无礼。没有人能与所有人相处，个性会发生冲突，谁没有理想，价值观和道德观念？

When a conflict happens a work this is usually a sign that a problem exists, or that an issue is about to crop up. When it comes to competitiveness conflict can be a good thing. It can help spur people into action and it can help identify potential leaders.

当工作发生冲突时，这通常表示存在问题或即将出现问题。当谈到竞争力时，冲突可能是一件好事。它可以帮助促使人们采取行动，还可以帮助确定潜在的领导者。

In fact without conflict, where would we all be? Conflict helps to identify issues and get them resolved and this can benefit a business as a whole. Even conflicts in your personal life can help improve relationships.

实际上，如果没有冲突，我们所有人将在哪里？冲突有助于发现问题并解决问题，这可以使整个企业受益。甚至您个人生活中的冲突也可以帮助改善人际关系。

When conflicts arise at work the best way to handle them is to sit down and discuss them. This may be done on an individual basis or in a group setting with a mediator present.

当工作中发生冲突时，解决冲突的最佳方法是坐下来讨论。这可以在存在调解员的情况下在个人基础上或在小组设置中完成。

Sometimes these meetings can last for hours or spill over into several days. The outcome is often viewed as positive growth for the company. When those involved are allowed to express their views, opinions and their ideas, new and improved processes can be developed.

有时，这些会议可能持续数小时，也可能持续数天。结果通常被视为公司的正增长。当允许那些参与其中的人表达他们的观点，意见和想法时，可以开发出新的和改进的流程。

While many conflicts are seen as healthy there are those that stem from different problems. Poor communication amongst a company, including employees and management, can cause huge issues. These can even escalate into strikes or invoke violent behaviour. This is the type of conflict that everyone wants to avoid.

虽然许多冲突被认为是健康的，但也有一些源于不同问题的冲突。公司之间，包括员工和管理层之间的沟通不畅会导致巨大的问题。这些甚至可能升级为罢工或引发暴力行为。这是每个人都希望避免的冲突类型。

Communication skills are so important when it comes to dealing with
conflicts. Bad communication is often the root cause of conflicts that could otherwise be avoided. When a company is managed well and employees are treated with respect most conflicts are easily settled. After all, everyone is human and has feelings and should be treated accordingly.
与人打交道时，沟通技巧非常重要冲突。沟通不畅通常是冲突的根源，而这些冲突本可以避免。当公司得到良好的管理并且员工受到尊重时，大多数冲突就很容易解决。毕竟，每个人都是人，有感情，应予以相应对待。