投诉+抱怨（电子词典坏了）

1

Dear Sir or Madam，

As a customer/shopper/buyer/client who purchased/bought an electronic dictionary from the online store several days ago ，I am writing this letter for the purpose making a complain ，because I have just found something wrong with its keyboard .

作为一名前些天在你们家网店购买了一个电子词典的顾客，我写信是想要投诉，因为我发现词典的键盘⌨️出了问题。

2

It was the frequent/constant/continuous problems that cause me not to make full preparation for the upcoming GRE . Thus，I am rather disappointed with your the bad/terrible of your product.

正是词典不断的故障导致我没有为即将到来的GRE考试做好准备。因此，我对你们产品糟糕的质量深感不满

In addition， compare with customers' demand， your service is not satisfactory. (To be specific, I called for several times, but no body answered.)

此外，与顾客的需求相比，你们的服务也是不能令人满意的，(我打过几次电话，但没人接)。

So/Accordingly/Therefore/Hence， I deem that it is advisable for you to change it for a new one or repay/return my money immediately.

因此，我认为你们应该立即更换一台新的给我或者退钱。

3

If you can not provide a prompt solution，I will call 12315 for a further complaint.

如果你们不能够提供一个即时的解决办法，我将会拨打12315进一步投诉。

yours sincerely,

Li Ming

Suppose you have just found something wrong with the electronic dictionary that you bought from an online store the other day . Write a letter to

1) make a complaint and

2)demand a prompt solution