11 电话转接

Mary: Good afternoon, welcome to Johnson Electronics, this is Mary. May I help you?

Mrs. Smith: Good afternoon, this is Mrs. Smith from Cable & Wireless. Can I talk to Mr. Brown, please?

Mary: Mrs. Smith, could I ask what the matter is regarding?

Mrs. Smith: It’s regarding our order to your company for some electronic components. I have a few questions to ask him.

Mary: OK, Mrs. Smith, if you could hold the line just one moment, I’ll put you through to Mr. Brown.

Mrs. Smith: Thank you.