A: Wilson Association. May I help you?
B: Hello. Is Mr. Thompson there?
A: May I have your name?
B: Jane Graham.
A: Sorry, I didn’t catch that. Do you have an appointment?
B: It’s Graham, Jane Graham.
A: I’m sorry, Ms. Graham. Mr. Thompson isn’t in. Would you please take a seat and wait for a few moments?
B: Yes, please ask Mr. Thompson to call me back. He’s got my telephone number.
A: OK. I’ll make sure he gets your message. Goodbye, Ms. Graham.
B: Thank you. Bye.
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