让员工敬业度翻6倍的要素【优势领导力 Strengths Leadership: 02A】

COMPASSION

Unfortunately, most leaders are hesitant to show genuine compassion for the people they lead, at least in the same way they would with a friend or family member. But the results of our studies suggest that it might be wise for these leaders to take a lesson from great managers, who clearly do care about each of their employees.

Caring, friendship, happiness, and love were other frequently mentioned words followers used when asked what leaders contribute to their lives. These words were not that surprising; Gallup has accumulated a mountain of evidence over the years on the impact of a caring manager. We have asked more than 10 million people to respond to the item “My supervisor, or someone at work, seems to care about me as a person.” And we found that people who agree with this statement:

·         are significantly more likely to stay with their organization

·         have much more engaged customers

·         are substantially more productive

·         produce more profitability for the organization

Obviously, a major challenge for organizational leaders is that it is difficult to establish close relationships throughout an organization with thousands of employees. When we asked followers more specifically about the “organizational leaders” and “global leaders” that have a positive influence, we found that people expect more general positive energy and “compassion” from high- level organizational/global leaders- compared to much more intimate words (like caring) that followers used to describe their everyday leaders.

Key words and phrases

1.     hesitant   adj. 犹豫的，拿不定主意的

2.     genuine   adj. 真正的，真诚的

3.     the same way (as) 和…一样

4.     item   n. 项，条款

5.     significantly   adv. 显著地，有意义地

6.     substantial   adj. 大量的

7.     profitability   n. 获利（状况），盈利能力

8.     intimate   adj. 亲密的

9.     Standard Chartered   渣打银行

10.  bias    n. 偏好，倾向

11.  boost   v. 增加，促进