Cold calling 陌生电话 （上）

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Useful tips

· Firstoffer appropriate information yourself. If you want to find out about aparticular area, offer information of your own first to show you can betrusted. Think carefully about what information is appropriate to pass on toothers.

· Askquestions indirectly. If you want to ask about somebody or something, usestatements with question tags rather than direct questions, for example, you knowJohn, don’t you? Rather than Do you know John? A direct question may frightensomeone into remaining silent but a statement that sounds more like speculationwill often be confirmed or corrected by somebody with better information.

·Createintimacy. If you don’t know somebody very well, but want to exchangeinformation with that person, you can use these techniques: Drop their nameinto conversation more than usual and use we, us and our as often as possible,for example, I think we’re going to see a lot of changes in our departmentsoon, Peter…

Conversation

Candice: I really want to thank you, Michael, for taking me with you to themeeting. I just can’t get used to driving on the left!

Michael: No problem.

Candice: You used to work for our new chief legal officer, Christine Bender,didn’t you?

Michael: Yes, that’s right. She and I started together in the legal departmentfive years ago. Then I changed over to IT.

Candice: Christine is so successful. She did an amazing job for us dealing withthat whole corruption scandal last year, don’t you think?

Michael: Yes, she did. But, between youand me, Christine could never have managed that without her team.

Candice: That’s so true, Michael. She always picks good people to work withher. By the way, I heard on thegrapevine that she’s going to move to our New York office next.

Michael: Yes, I heard that too. I wonderhow her husband feels about it. He’s a journalist, I think.

Candice: Well, according to Christine’sassistant, Mrs Weber, that’s not a problem. He’s going to write articles aboutNew York nightlife. Although I can’t imagine who’s going to look after Childrenthen.

Michael: Apparently, they’re goingto have a nanny. I overheard Christinetalking to the boss about it this morning. It must be very expensive, but they’llhave enough money.

Candice: I suppose they mightappoint somebody from Christine’s team to carry on her work.

Michael: Ah, no! It seems that Christine didn’t want to recommend any of them to the boss, so Gabriele fromthe commercial department will take over. Christine’s team was really angry.

Saying it accurately

n  Tick the phrases that show that your information is based on what you’veheard on the grapevine, rather than what you know. Follow the example.

Accordingto Jane, …

I’m surethat …

Ioverheard Ben saying …

Apparently,…

I’mconvinced that …

It’scertain that…

I heard onthe grapevine that …

Itseems/appears that…

By allaccounts, …

…so I’mtold.

It’sguaranteed that…

Did youhear that…?

I heardthat…

n  Complete the following sentences with words or phrases from above. Makeit clear that these are simply reports that you have heard on the grapevine.Try to use each phrase only once.

1.    ……… the section manager is going to resign tomorrow.

2.    She’s been for interviews at other companies, ……… .

3.    She hasn’t been happy here for a while, ……… .

4.    ……… she wants to work abroad.

5.    ……… she’ll be gone by January.

6.    ……… her secretary, the board isn’t going to replace her internally.

7.    ……… they are planning to restructure her division?

8.    ……… they will combine the two departments so that they can makecutbacks.

[Homework]

n  Read these answers. Write statements creating a sense of intimacy withthe speaker. Follow the example.

1.    Find out if Jay has spent time in the Washington office.

‘You’ve spent time in our Washington office, haven’t you, Jay?’

1.    Check that Rachel approved the new brochure before it was sent to theprinters.

2.    Find out if Matt knows the new CEO.

3.    Ask if Lianne is attending the conference this year.

4.    Find out if Dan has seen the budget for next year.