Confirming/Rearranging Appointments （上）

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Useful tips

·   Confirmthe topic, date, time, and place.

·   Beready with alternative appointment times if the original time has to bechanged.

·  Checkto see if customer has any new request.

Conversation

1

Sabine G: Sabine Gerland.

Robbie T: Hello, Ms. Gerland. This is Robbie Taylor from Queensfield Ltd. Howare you?

SG:Fine, thanks. And you?

RT:Very well. I’m just ringing to confirmourappointmentfor Tuesday afternoon at 3 P.m. to discuss ourproject management services for the Postsdam project.

SG:Yes. That’s right. I’m looking forward do it.

RT: Can I just check the address? That’sQuiddestrasse 14, isn’t it?

SG:Er, no, Quiddeestrasse 40.

RT:Right, 40, OK. And could you spellQuidde for me?

SG:Of course, That’s Q-U-I-D-D-E. If you go to our website, you’ll find fulldirections.

RT:Right. Thanks. So, I look forward toseeing you then.

2

RT:Queensfield Ltd. Robbie Taylor.

GS:Oh hi, this is Gerhard Schmidt calling from Hipax in Berlin.

RT:Oh, hello Mr. Schmidt. How are you?

GS:I’m fine, thank you. And you?

RT:I’m well, thanks.

GS:Good. I’m afraid I have to cancel our meeting next Tuesday morning. I’m goingto be away visiting one of our key customers.

RT: No problem. Would Wednesday afternoon bemore convenient?

GS:Unfortunately, not. One colleague I wanted come to our meeting will be in Parisand I’ll be in Munich.

RT:I see. Well, would you like me toarrange a telephone conference instead?

GS:Mmm, that’s a good idea. We’re both free at 2 p.m. on Wednesday. Will you emailme the details?

RT:Of course. Actually, I wanted to call you anyway, Mr. Schmidt. Would you or your colleagues be interestedin any of our other project management services, like logistics, for example?

Understanding

This is how RobbieTaylor’s diary looked before his tow phone calls. Make any necessary changes toit.

Tuesday

9 a.m.

10 a.m.

11 a.m.

12 a.m.

2 p.m.

3 p.m. Sabine Gerland,Quiddestrasse 14

4p.m.

5 p.m.

Wednesday

9 a.m.

10 a.m.Gerhard Schmidt, Hipax Berlin

11 a.m.

12 a.m.

2 p.m.

3 p.m.

4p.m.

5 p.m.

saying it accurately

Complete the sentences with words from thebox.

Spell    confirm forward teleconference check   better

1.    I’m just ringing to ………… our appointmentfor Friday morning at 9 a.m.

2.    Can just ………… the address?

3.    Can you …………that for me?

4.    That’s not a problem. Would Thursdayafternoon be ………… for you?

5.    Would it help if I arranged a …………?

6.    I look ………… to seeing you then.

 Match the questions from the conversationon the left to those on the right that have a similar purpose. Follow theexample.

1.  I’m just ringing to confirm our appointmentfor Tuesday afternoon at 3p.m.

2. Can I just check the address?

3.  No problem. Would Tuesday afternoon be moreconvenient?

4.  Would you like me to arrange a telephoneconference?

5.   Would you be interested in any of our otherservices?

A.   Could you just confirm where your officesare?

B.   Shall I organize a telephone conference?

A.   I’m just calling to check that it’s stillconvenient for us to meet on Friday at 10 a.m.

B.   Can I interest you in any other servicesthat we provide?

C.   That’s fine. How about Friday morninginstead?