【中文版 417】丹尼尔·戈尔曼：做有怜悯心的领导者

做有怜悯心的领导者

【Background】

【背景介绍】

Lead with Compassion, with Daniel Goleman, Psychologist

Emotional intelligence, a term coined by psychologist Daniel Goleman and closely connected with the work of Howard Gardner on “multiple intelligences”, has become a powerful frame of reference for employers. Numerous studies have shown that the ability to understand others’ emotional states translates into success at work. In this lesson, Goleman explores why emotionally intelligent people are more effective colleagues and leaders, able to inspire others and synchronize their efforts toward a common set of goals.

大家好，欢迎来到《全球精英的5分钟成长学院》。

情商是心理学家丹尼尔·戈尔曼创造出来的术语，和霍华德·加德纳提出的“多元智能”紧密相关。情商已经成为招聘者招人时的一个强有力的参考框架之一。无数的研究表明，理解他人情绪的能力最终都会体现为工作上的成功。

今天我们请到了丹尼尔·戈尔曼。他是一名心理学家和作家。今天的课程中，戈尔曼将带我们探究为何情商高的人会成为更高效的工作伙伴和领导人，能激励他人，使大家能朝着一系列统一目标共同努力。

【Course】

【课程】

Emotional Intelligence Matters

Well, the classic problem is the 2 kinds of leadership. They tend to be slightly rapid. One is someone called the pace setter, who typically was a very gifted individual performer, the very good at the technical side of what they do, whatever that may be. And because they’re so good, they get promoted to lead a team or a division. And all of a sudden, the skill for which they were so good is no longer sufficient to the task at hand, which is dealing with people.

情商很重要

有一个经典问题就是两种类型的领导力的较量。他们的风格可以说是完全相反。一种被称为“标兵型领导”。这是典型的极具天赋的工作者，不论做的是什么业务，他们都能在技术层面达到精通。而且正是因为他们的出色，他们被提拔去带领一个团队或是一个分部。然而转眼之间，他们近乎完美的工作技能却不足以应付手头的任务了，因为这个任务变成了和人打交道。

Leadership, what is leadership? Leadership is influencing, persuading, motivating, listening, communicating. None of those skills necessarily have to do with how good a software programmer you are, whatever the skill may be. So pace setters tend to lead by example. And they also tend to be perfectionists. The thing about perfectionist is that no matter what they do, they see that it could be better, which is why they get so good, why they become the top of the game. But you get that good by focusing on what’s wrong with what you did, not what’s right so you could learn to do better. And they tend to look at other people, people they’re leading through the same lens of negativity. So they give failing grades. They don’t understand an intrinsic part of any leaders’ task is to help other people get better at what they do. They just criticize. So that, that doesn’t work.

领导力，什么是领导力呢？领导力就是影响、说服、激发、聆听、沟通。无论是哪种技能，没有一种和你是一名多优秀的软件编程员有必要联系。“标兵型领导”往往倾向于靠以身作则领导，他们也倾向于做一名完美主义者。关于完美主义者，有一点是不管他们做了什么，在他们看来还可以更好。这也是他们能做得那么好，成为行业顶尖人物的原因。但一个人之所以能这样，是因为他专注于找出自己所做的事存在什么问题，而不是自己做得好可以学习的地方。而且他们也会这么去审视别人，从消极的角度去审视那些被自己领导的人。所以他们会给出不及格。他们不明白，领导者的核心任务之一，就是帮助其他人在他们的工作上做得更好。他们只会批评，所以这是没用的。

The other is the kind of command and control kind of the military model. I’m the boss, do it because I say so. Think nothing, blowing up at people or humiliating them and so on. And those 2 styles are disasters. So very often, I’m asked to come to a company or I just was spent 2 days in London with the National Health Service there. They have 2 million people in the health service, with leaders at different levels, talking about leadership styles and what the emotional intelligent styles are and why, particularly in health service, it’s important for leaders to be emotionally supportive so that the people who are at the front lines, who really have to deliver and be there for patients have the emotional reserves themselves to do it and don’t get burned out.

另一类领导风格类似于指示和控制的军事模式。我是老大，我这么说，你必须这么做。不分青红皂白就对人发火或是羞辱他们等等。这两种领导风格都是灾难性的。我经常被公司邀请去谈论领导力风格和解释什么是高情商风格及其重要性。比如我刚在伦敦国民医疗服务机构待了两天，他们有两百万人，有各种不同水平的领导者。我和他们谈了以上内容，还意识到，尤其是在医疗服务行业，对于领导者来说，在情感上提供支持是十分重要的。因为只有这样，那些位于一线的工作人员，那些要真正和病人们打交道的工作人员才会有足够的情感储备，才不会精疲力竭。

【Summary】

【总结】

Emotional Intelligence Matters

•Leaders must be emotionally supportive of talent so that the people on the front lines have the emotional reserves they need to connect with clients.

在这节课中，丹尼尔·戈尔曼为我们解释了为何情商如此重要。

情商很重要

• 领导者必须在情感上支持人才们，这样位于一线的员工们才能有足够的情感储备，用于和客户建立联系。

本节目英文版音频和视频均由美国Big Think Edge 独家授权，中文版由喜马拉雅制作播出。感谢收听，我们下集节目再见！