酒店服务用语（中英文对照）(9)

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Part Three   Questions & Answers：

第三部分 情景应答：

1. Q：What will you say if a guest comes to say that he can’t find his watch?

A：I’m sorry to hear that. When and where did you last see it? / Can you tell me some features of your watch?

2. Q：You are going to clean the room for the guest, but he tells you that it is not convenient for him now, what will you say?

A：I’ll say: That’s all right. I will be back later. What time would be convenient, sir?  

3. Q：What will you do if the guest says that she wants to use her hairdryer but it’s 110 volts?

A：I will send her a transformer or a hairdryer for 220 volts.

4. Q：You are going to make turn-down service for the guest, but he is working, what will you do?

A：I will ask the guest if I can do it now. If not, I will ask him when it will be convenient for him.

5. Q：If the guest calls to complain that his room is too cold, what will you do?

A：I will tell him that there is a blanket in the closet, or I will send him an extra one.

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