电话沟通技巧

communicate
vi.& vt. 交流
priority
n. 重点，优先
Learning how to communicate well on the telephone is one of the top priorities for many students who need to use English at work.
对于许多需要在工作中使用英语的学生来说，学习如何在电话中进行良好的沟通是首要任务之一。

role-play
角色扮演
Practicing a role-play in the classroom is， while helpful, not always the most effective way to improve telephoning skills.
在课堂上练习角色扮演虽然有帮助，但并不总是提高电话技能的最有效方法。

special
adj. 特殊的
specific
adj.特有的，明确的
Telephoning requires special skills as there are a number of specific obstacles that arise when telephoning.
打电话需要特殊的技巧，因为打电话时会出现许多特定的障碍。

visual
adj. 视觉的
thereby
因此，从而
This lack of visual communication often makes students, who can communicate quite successfully in other situations,nervous and thereby hinders their communicative abilities.
这种视觉交流的缺乏常常使在其他情况下可以成功交流的学生感到紧张，从而阻碍了他们的交流能力。

typical
adj. 典型的，特有的
hectic
adj. 忙碌的，繁忙的
pace
n. 节奏，速度
particularly
adv. 特别，尤其
Add to this the typical hectic pace of business communication, and you have a particularly difficult situation.
再加上商务沟通中典型的紧张节奏，你会面临一个特别困难的局面。

tend to
倾向于，易于
Native speakers, especially business people, tend to speak very quickly on the telephone.以英语为母语的人，尤其是商务人士，打电话时往往语速很快。

practical
adj. 切实可行的，实际的
tip
n. 实用的提示
native
adj. 本国的
Here are some practical tips to give native speakers of English to slow down.
这里有一些实用的技巧，可以让以英语为母语的人放慢速度。

automatically
adv. 自动地
By repeating each important piece of Information or each number or letter as the speaker spells you automatically slow him or she down.
通过重复每一条重要的信息或说话者拼写的每一个数字或字母，你会自动让他或她慢下来。

make sure
确保，确定
Remember that the other person needs to make himself or herself understood and it is in his or her interest to make sure that you have understood.
记住，对方需要让别人理解自己的意思，确保你理解了对方的意思符合对方的利益。

remind
vt. 提醒，使想起
A sentence or two of another language spoken quickly will remind the person that they are fortunate because they do not need to speak a different language to communicate.
快速说出一两句另一种语言会提醒人们他们是幸运的，因为他们不需要说不同的语言来交流。

humble
vt. 使感到卑微
Used carefully, this exercise in humbling the other speaker can be very effective.
小心使用，这种让对方感到谦卑的练习是非常有效的。