529 – Cellphone Repair 1 修手机1

S=Staff, C=Customer, G=Genius Staff

C: Excuse me, I have a Genius appointment at 12:45.

S: Sure. I’ll be with you in a sec.

… So, what time is your appointment?

C: 12:45.

S: You name, please?

C: Nicole.

S: Ok. One of our Genius staff will be with you shortly. If you could just wait here.

G: Hi, are you Nicole?

C: Yes.

G: So what’s the problem with your phone?

C: The camera function on my phone has not been working properly for the last three months.

G: Is it the front or the rear camera？

C: I think it’s both, but I’m not sure.

G: No worries. Do you mind if I run a quick diagnostic test on your phone?

C: Sure.

G: Looks like the sensor is not functioning as it should be.

C: Is it repairable or will you need to install a new camera?

Vocabulary

-       Appointment: 预约

-       Staff: 员工

-       Shortly: 很快地

-       Camera: 相机

-       Function: 功能

-       Rear: 后面

-       Diagnostic: 诊断的

-       Sensor: 感应器

-       Install: 安装