36 办理退房

Li Dong: Hello, Miss Brown, can I help with the checkout?

Miss Brown: Yes, thank you. It will be quicker if you can do the whole group together.

Li Dong: I need to know if anyone has used the minibars or had any personal expenditures in the hotel.

Miss Brown: OK, I’ll ask them.

Li Dong: If they have, could you ask them to settle their bills themselves at the reception desk right now?

Miss Brown: OK.

Li Dong: You’ve reminded everyone about returning borrowed items, checking that they haven’t left anything behind and ensuring that they have their passports handy?

Miss Brown: Yes, I have. Don’t worry. We have thought of everything.

Li Dong: Thanks. And the room numbers are from 602 to 621, and we have stayed three nights. Is that right?

Miss Brown: Yes, that’s right.

Li Dong: OK. Can you collect all the room cards as people leave to get on the bus?

Miss Brown: No problem. I’ll collect them and hand them to you at the desk before we leave. Anything else?

Li Dong: Yes. Here is the evaluation form of this tour arrangement. Would you mind completing it for me?

Miss Brown: Of course. My pleasure!