englishpod_C0003dg

Hotel Upgrade (C0003)

A: Good afternoon. What can I do for you?

B: I’d like to check in please.I have a reservation under the name Anthony Roberts.

A: All right R.O.B.E.R.T.S...Oh, Mr. Roberts we’ve been expecting you& and here is your keycard to the presidential suite.

B: But there must be some mistake; my reservation was for a standard room.

A: Are you sure? Let me double check.

B: Yeah&Here, this is my confirmation number.

A: You’re right Mr. Roberts,there seems to be a mixup, unfortunately we’re overbooked at the moment.

B: So&

A: Not to worry. We’re pleased to offer you a complimentary upgrade.

B: Presidential suite baby!