A: Good afternoon.What can I do for you
B: I’d like to check in please.I have a reservation under the name Anthony Roberts
A: All right ROBERTS.Oh, Mr.Roberts we’ve been expecting you..and here is your keycard to the presidential suite
B: But there must be some mistake; my reservation was for a standard room
A: Are you sure?Let me double check
B: Yeah..Here,this is my confirmation number
A: You’re right Mr.Roberts,there seems to be a mix-up,unfortunately we’re overbooked at the moment
B: So..
A: Not to worry.We’re pleased to offer you a complimentary upgrade
B: Presidential suite baby
A: Good afternoon.What can I do for you B: I’d like to check in please.I have a reservation under the name Anthony Roberts A: All right ROBERTS.Oh, Mr.Roberts we’ve been expecting you..and here is your keycard to the presidential suite B: But there must be some mistake; my reservation was for a standard room A: Are you sure?Let me double check B: Yeah..Here,this is my confirmation number A: You’re right Mr.Roberts,there seems to be a mix-up,unfortunately we’re overbooked at the moment B: So.. A: Not to worry.We’re pleased to offer you a complimentary upgrade B: Presidential suite baby