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Elementary ‐Daily Life ‐ Hotel Upgrade (C0003) 

A: Good afternoon. What can I do for you? 

B: I’d like to check in please. I have a reservation 

under the name Anthony Roberts. 

A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve 

been expecting you& and here is your keycard to 

the presidential suite. 

B: But there must be some mistake; my reservation 

was for a standard room. 

A: Are you sure? Let me double check .