englishpod_C0062dg

A: Thanks for coming in today, did you have any trouble
finding us? Please take a seat.
B: Thank you.
A: So, let’s get started; tell me a bit about your educational
background.
B: Sure! Well, I graduated with honors from Chesterton
University with a major in Business Administration, with a
specialization in Information Management, and I minored
in psychology. I chose this course of study for two reasons:
I wanted to gain some practical, marketable skills, which
the information management track provided, and I also
feel that interpersonal skills are essential for professional
success, hence the minor in psychology.
A: Interesting. And, your postgraduate studies?
B: Well, I am really passionate about consumer behavior,
so I pursued a master’s in that area. I also strive to keep
my professional skills current, so I continuously attend
seminars and conferences related management and
customer service.
A: Very good. Now, tell me a little bit about your work
experience. I see here that you previously worked at
17
Oracle.
B: Yeah, I worked as their customer support manager,
which brought me a breadth of experience in both client
care, and process management. I supervised and
coordinated the customer support team as well as
implemented new strategies to achieve better customer
satisfaction.
A: Interesting...
B: Yes, in this position I was able to make some pretty
significant contributions to the overall success of the
company.  With  the  different  initiatives  that  we
implemented, we lowered our churn rate to about five
percent, which had a direct impact on revenue.