6-3-1 沟通理赔事宜的英文对话示例（练习版）

获取完整电子版讲义、进入学员专属答疑社群、咨询课程

均可添加小助理【sherryibs1】
添加请备注：跨境电商英语课程
---------------------------
公众号：Sherry国际商学院
若想1对1与外教学英文，也欢迎添加咨询！

---------------------------

Sample dialogue when discussing the settlement

B: Good morning, Mr Johnson. I understand that you have filed a claim for the damage to your goods during the international shipment. I'm here to assist you with the process. Could you please provide me with the necessary details?

A: Good morning. Thank you for your assistance. Yes, I would like to report the damage to the goods. The shipment arrived with significant damage to the packaging and some of the products were broken.

B: I'm sorry to hear that. To proceed with the claim, I will need some information from you. Could you please provide me with the policy number and the details of the shipment, including the date, origin, and destination?

A: Certainly. The policy number is ABC1234. The shipment was sent from Shanghai, China on June 15th, 2023, and was destined for New York, USA.

B: Thank you for the information. Now, I will need supporting documents, such as the commercial invoice, packing list, bill of lading, and any photographs or evidence of the damaged goods. Please ensure that these documents clearly show the extent of the damage.

A: I have all the necessary documents ready. I will email them to you promptly.

B: Great. Once I receive the documents, I will review them thoroughly and assess the extent of the damage. I may also require additional information or documentation if needed. Please be aware that our investigation may take some time, but we will keep you updated on the progress.

A: Understood. I appreciate your attention to this matter. Please let me know if there are any other documents or information you require from my end.

B: Thank you for your cooperation, Mr. Johnson. Rest assured that we will handle your claim diligently. We will be in touch with any updates or further actions needed. If you have any questions or concerns, please don't hesitate to reach out to me.

A: Thank you for your support. I will be waiting for your updates. Have a great day.

B: You're welcome, Mr Johnson. Have a great day as well!

---------------------------

获取完整电子版讲义、进入学员专属答疑社群、咨询课程

均可添加小助理【sherryibs1】
添加请备注：跨境电商英语课程
---------------------------
公众号：Sherry国际商学院
若想1对1与外教学英文，也欢迎添加咨询！