实用口语：中文里的人情味怎么说？

The human touch 人情味

英文解释：a friendly and pleasant way of treating other people that makes them feel relaxed

e.g. He is an effective lawyer but colleagues say that he lacks the human touch. 他是位干练的律师，但他的同事们说他待人不够平和。

e.g. How can we be sure that we don’t lose the human touch when we get 0s and 1s to do the work for us? 我们怎么能确保我们不失去人情味，当计算机帮我们做事的时候？