Hotel Upgrade_0003

Elementary ‐Daily Life ‐ Hotel Upgrade (C0003) 

A: Good afternoon. Whatcan I do for you?

B: I’d like to check inplease. I have a reservation under the name Anthony Roberts.

A: All rightR.O.B.E.R.T.S... Oh, Mr. Roberts we’ve been expecting you& and here is yourkeycard to the presidential suite.

B: But there must besome mistake; my reservation was for a standard room.

A: Are you sure? Let medouble check.

B: Yeah&Here, thisis my confirmation number.

A: You’re right Mr.Roberts, there seems to be a mixup, unfortunately we’re overbooked at themoment .

B: So&

A: Not to worry. We’repleased to offer you a complimentary upgrade.

B:

Presidential suite baby!