Day 1

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9-focus. i had expected a lot about sales strategies, which was what they usually concentrate on, but the focus was on staff motivation this time.

8-employ. The final item on the agenda concerns security. I want to discuss whether we should employ consultants to advise us about this.

7-information. Now our priority is getting different parts of the organisation to share the information they collect on customers including feedback and we’ve seen positive results already.

10-project. I’m not saying that once a goal or time scale is decided, there’s no room for flexiblity or revising it, but at least my staff can’t complain they don’t know where they’re going with the project.

6-sale. According to the recent market research undertaken, the sales of MX310 printer have not been inspiring, because of the technical defects of the product.

5-manager. Manager should be able to obtain information about their department to assess the contribution their department is marking to the organization.

4-market. We advertised the product very heavily as it was important to secure a share in the market.

3-customer. There’re a growing number of practical business courses at various universities which claim to give their students a necessary understanding of procedures and how customers’ minds work.

2-staff. As a manager, I have to say I expect a hundred percent from staff at all time.