2.2 banks_01

2.2 Banks

READ

I’m not the world’s biggest fan of banks. I’ve had too many bad experiences of them. I really don’t know how they can advertise and say they look after you. They don’t. Bank charges are way too high; you spend ages waiting to be served; and then they say no if you want a loan. The bank I bank with makes dozens of mistakes with my account. The thing they’re best at is making excuses. I’m not at all surprised so many banks did badly in the credit crisis. I hope they change. Bankers get far too much money. All they do is desk work. Banks need to focus a lot more on real customer service. At the moment banks only offer an excuse for customer service. They don’t even offer you a drink when you sit down and open an account.

THE ACTIVITIES

LISTENING GAP FILL

I’m not theworld’s biggest ______________________ . I’ve had too many bad experiences______________________. I really don’t know how they can advertise and say they______________________ you. They don’t. Bank charges are way too high; you______________________ waiting to be served; and then they say no if you want aloan. The bank I bank with makes ______________________ mistakes with myaccount. The thing they’re ______________________ making excuses. I’m not atall surprised so many banks ______________________ in the credit crisis. I hopethey change. Bankers get ______________________ money. All they do isdesk work. Banks need to ______________________ more on real customer service.At the moment banks only offer ______________________ customer service. Theydon’t even offer you a drink when you sit down and open an account.

CORRECT THE SPELLING

I’m not theworld’s sitgbge fan of banks. I’ve had too many bad experiences of them. I really don’tknow how they can aietedvsr and say they look after you. They don’t. Bank charges are way too high;you pensd ages waiting to be eresdv; and then they say no if you want a loan.The bank I bank with makes szneod of mistakes with my account. The thing they’re best at is making excuses.I’m not at all surprised so many banks did baldy in the credit crissi. I hope they aechgn. Bankers get far too much money. All they dois desk work. Banks need to ufsoc a lot more on real customer service. At the moment banks only offer an xesuec for customer service. They don’t even offer you a drink when you sit downand open an account.

UNJUMBLE THE WORDS

I’m fan banks the biggest of not world’s. I’ve had toomany bad experiences of them. I really don’t know how they they say and advertise can you after look. They don’t. charges Bank high too way are; you spend ageswaiting to be served; and then they say no if you want a loan. The bank makes with I dozens of bank mistakes with my account. The thing they’re best at is making excuses. I’m not all so banks at surprised many did badly in the credit crisis. I hope they change. Bankers get far toomuch money. they All work desk is do. Banks need to service customer real on more lot a focus. At the momentbanks only offer an excuse for customer service. They you when down offer drink sit even a you don’t and open an account.