雅思口语P2 Describe a complaint that you made and got a satisfactory result

We booked for a hotel online and also had the hotel car service to send us a driver

我们订购了要前往的酒店以及酒店的接送服务

We would get lost if we were left alone 没人领着我们就会迷路

We retrieved our luggage and to our great surprise, nobody was waiting for us 取完行后发现居然没有人接我们

When I tried to call the hotel service, they said that they were not aware of our arrival

我打电话确认的时候，居然被酒店告知我们没有预定