01-28: These Work Skills Are Most Important During Pandemic and After
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01-28: These Work Skills Are Most Important During Pandemic and After

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The coronavirus pandemic shows no signs of slowing down in many places around the world. So, many people who usually work in offices continue to work from home.
冠状病毒大流行在世界许多地方都没有放缓的迹象。因此,许多通常在办公室工作的人继续在家工作。
For some of them, working remotely may be something that will continue even after the pandemic ends. But working from home often requires different skills and ways of managing our work. So, it is important to learn ways to help us work productively in a remote environment.
对于其中一些人来说,即使在大流行结束后,远程工作仍可能会继续。但是在家工作通常需要不同的技能和管理工作的方式。因此,重要的是要学习帮助我们在远程环境中高效工作的方法。
VOA Learning English recently spoke with Natasha Olinger a human resources expert.
VOA学习英语最近与人力资源专家Natasha Olinger进行了交谈。
For 15 years, Olinger has managed human resources for several organizations in Washington, D.C. Olinger shares skills she says are most important during the pandemic -- and possibly after.
15年来,奥林格一直在华盛顿特区的多个组织中管理人力资源。奥林格分享了她说在大流行期间以及之后可能最重要的技能。
Technical (or hard) skills
技术(或硬)技能
Working from home means you need good technical skills, Olinger notes. Without an IT department close by, employees need to know how to fix video, phone, or computer issues that come up. In other words, we need to be tech-savvy.
Olinger指出,在家工作意味着您需要良好的技术技能。没有IT部门的协助,员工需要知道如何解决出现的视频,电话或计算机问题。换句话说,我们需要精通技术。
"You might have to be more technologically-savvy now than you really have ever had to be, possibly because, you know, you worked in an office with an IT person, or whatever it is. Not only is that important right now but that's going to be important post-pandemic."
“您现在可能需要比以往更加精通技术,可能是因为,您知道,您是在IT人员或其他人的办公室工作的。这不仅很重要,而且在大流行之后将是重要的。”
Technical skills are also called hard skills. However, to Olinger, they are not the most important skills to have when working remotely. She says soft skills are more important.
技术技能也称为硬技能。但是,对于Olinger来说,它们并不是远程工作时最重要的技能。她说,软技能更为重要。
"The other thing that I think is really important in the pandemic and is going to be important post-pandemic -- really soft skills. And I think that doesn't necessarily get talked about a lot."
“我认为另一件事在大流行中确实很重要,并且在大流行后也将变得很重要-真正的软技能。而且我认为并不一定要谈论很多。”
What are soft skills?
什么是软技能?
Soft skills, experts explain, are not about the knowledge you have. Instead, they control how you act in different situations – both on your own and with others. When dealing with other people, soft skills are sometimes called interpersonal skills.
专家解释说,软技能与您所拥有的知识无关。相反,它们控制着您在不同情况下的行为-自己和与他人一起。与他人打交道时,软技能有时被称为人际交往能力。
Communicating clearly, working well with others, and supporting your co-workers are examples of other soft skills.
其他软技能的例子包括清晰的沟通,与他人的良好合作以及对同事的支持。
Experts at the employment company Indeed talked with 1,000 hiring managers. When asked to name the most important soft skills of their top-performing employees, the managers listed these five soft skills:
就业公司的确与1,000名招聘经理进行了交谈。当被要求说出表现最佳的员工最重要的软技能时,经理们列出了以下五种软技能:
Problem-solving
解决问题
Effective communication skills
有效的沟通技巧
Self-direction (being able to work effectively on your own)
自我指导(能够自己有效地工作)
Drive (a strong, natural to do well)
开车(自然而然地做好)
Adaptability & Flexibility (the ability to work well in changing situations)
适应性和灵活性(在不断变化的情况下能够正常工作的能力)
What is your EQ?
你的情商是多少?
Soft skills are part of a person's EQ, or "emotional quotient." While IQ is a measure of a person's "intelligence quotient," EQ is a measure of a person's emotional intelligence.
软技能是一个人的情商(EQ)或“情商”的一部分。智商可以衡量一个人的“智商”,而情商则可以衡量一个人的情商。
Soft skills, Olinger explains, are harder to learn than technical skills. Also, there are not as many resources teaching soft skills.
Olinger解释说,软技能比技术技能更难学习。而且,没有多少资源教授软技能。
"They call that ability to read people EQ or it's emotional intelligence -- instead of IQ. But they...they certainly study it. But yeah, there's not this plethora of online classes available to teach people this kinds of thing."
“他们将这种能力称为阅读情商的能力,或者说是情感智商,而不是智商。但是他们……他们肯定会学习。但是,是的,没有太多的在线课程可以教人们这种事情。”
Even an expert such as Olinger ran into trouble. In the early days of the pandemic, she held many meetings with groups of people over the phone. This is when Olinger noticed one of her soft skills was weak. She was unsure if she was communicating clearly.
甚至Olinger之类的专家也遇到了麻烦。在大流行初期,她通过电话与许多人举行了许多会议。这是Olinger注意到自己的软技能之一很弱的时候。她不确定自己是否在传达清晰的信息。
Without seeing the people and their visual cues -- a nod of the head to show they understand or a look of confusion on their face -- she could not tell if her meetings were effective. So, she decided to work on her own soft skills.
没有看到人们和他们的视觉提示-要点头以示他们的理解或脸上有些困惑-她无法说出会议是否有效。因此,她决定继续自己的软技能。
"It's not only crucial to build those soft skills because I don't have that in-person connection anymore. But it's also more important than ever because people need those soft skills right now."
“建立这些软技能不仅至关重要,因为我已经没有亲身关系了。而且,由于人们现在需要这些软技能,它比以往任何时候都更加重要。”
Olinger says that during the pandemic, managers have been able to see how employees with strong soft skills help the organization. She calls soft skills the "glue that holds everything together." That means they are what keep the people in the workplace connected and able to work together.
Olinger说,在大流行期间,管理人员已经能够看到具有较强软技能的员工如何帮助组织。她称软技能为“将所有东西结合在一起的胶水”。这意味着它们可以使工作场所的人们保持联系并能够一起工作。
"Soft skills are the glue that holds organizations together through times of crisis, like this, but also beyond. And so I really think that soft skill sets are really important now and I think that they are only going to grow in importance post pandemic."
“软技能是在危机期间将组织团结在一起的粘合剂,而且还可以解决。因此,我真的认为软技能集现在非常重要,而且我认为它们只会在大流行之后变得越来越重要。 ”
And that's the Health & Lifestyle report. I'm Anna Matteo.


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Words in This Story

remote – adj. being, relating to, or involving a means of doing or using something indirectly or from a distance : such as using or involving a network connection between computers or systems in different locations
manage – v. to have control of (something, such as a business, department, sports team, etc.) : to take care of and make decisions about (someone's time, money, etc.)
IT – n. abbreviation for Information Technology
tech-savvy – n. practical know-how : example : tech-savvy to have strong technical skills
drive – n. a strong, natural desire to do well
adaptability – n. able to change or be changed in order to fit or work better in some situation or for some purpose : able to adapt or be adapted
flexibility – n. easily changed : able to change or to do different things : willing to change or to try different things
plethora – n. formal : a very large amount or number : an amount that is much greater than what is necessary
visual cue – n. something you can see that serves as a signal or suggestion
crucial – adj. extremely important

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