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B: Yeah&Here, this is my confirmation number.A: You're right Mr. Roberts, there seems to be a mixup, unfortunately we're Verbooked at the moment. B: so & A: Not to worry, We're pleased to offer you a complimentary upgrade. B Presidential suite baby!

I hope I can be offered a complementary upgrade.

1) I have a reservation under the name... 2) There seems to be a mixup 3) overbooked 4) offer someone a complementary upgrade-for free 5) standard room/ presidential suite 6) first class/ business class/ economy class

B: But there must be some mistake; my reservation was for a standard room. A: are you sure? let me double check.

A: All right R.O.B.E.R.T.S...Oh, Mr. Robers we've been expecting you & and here is your keycard to the presidential suite.

A: Good afternoon. what can i do for you?

Complementary upgrade

overbooked

mix up

哈