试听180秒Cold calling 陌生电话 （下）

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Sayingit accurately

Match the questions from the conversation (1-5) to the ones blow(A-E) that sever the same purpose.

1.    Am I speaking to Mr. Harvey?

2.    Do you have a moment to speak to me?

3.    Would you like to find out about ways tomanage risk caused by long term adjustment to weather patterns?

4.    Would it be possible to arrange a meetingnext week where I could explain our services in more detail?

5.    When’s a good time for you, Mr. Harvey?

A.   When is convenient for you Mr. Harvey?

B.   Could we set up a meeting next week todiscuss it further?

C.   Is that MR. Harvey?

D.   Is this a goodtime?

E.   Would you bekeen on finding out more about ways to manage risk caused by long-termadjustments to weather patterns?

Sayingit clearly

 Listen to these two questions

Do you have a moment to speak to me?

Could we set up a meeting nextweek to discuss itfurther?

Sayingit appropriately

n   When approaching potential customers overthe phone, it’s important to use the right time of voice. Listen to thesentences from and choose the adjective describing the speaker’s tone ofvoices.

Do you think that might besomething of interest to you?

Could we set up a meetingfor next week, Mr Lee?

My company specializes indesigning bespoke software.

This is Tom Sweeney fromLermans and Co.

May I ask you a question,Mr Lee?

Do you have a moment tospeak to me?

1.    Polite or pushy?

2.    Enthusiastic or bored?

1.    Abrupt or friendly?

2.    Pushy or friendly?

3.    Bored or polite?

4.    Bored or friendly?

Get speaking

n   You are asalesperson at Top Tier Training and you call Frederic Gulbert, personnelmanager at Rogers and Co. Your aim is to set up a meeting with him to discussyour range of services. Follow the cues.

You: (Check thatyou are speaking to Frederic Gulbert.)

Frederic Gulbert: Speaking

You: (Say who youare and who you work for.)

FG: Oh, yes.

You: (Check thatFrederic has time to talk to you now.)

FG: Yes, I have afew minutes.

You: (Explain thatyour company specializes in providing motivational training courses for staffand gauge his interest.)

FG: The idea soundsinteresting.

You: (Suggest ameeting for 10 a.m. next Tuesday.)

FG: Yes, thatsounds good. Look forward to meeting you then.