试听180秒Showing interest in other people （上）

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Useful tips

Echo the key information to encourage further explanation, for example,I’m allergic to shellfish. To shellfish?

Empathize. Use phrases to show that you understand how your partnerfeels, for example,That’s amazing!orReally?

Paraphrase. Reformulate in your own words what has been said to showthat you are listening, for example,Sowhat you’re telling me is…

Conversation

Casper: It’s a very different wayto do business here in Singapore, compared to Germany.

Emily: I know what you mean. Do you find it difficult?

Casper: No, not at all. It’sinteresting.

Emily: Interesting?

Casper: Yes. For example, inSingapore you discuss prices much earlier in a negotiation than we do inGermany.

Emily: Really? So, you mean that you leave price negotiations till the endof a discussion?

Casper: Oh, yes. In Singapore youstart talking about prices for products when in Germany we’re still trying todefine exactly what’s wanted.

Emily: How amazing! I didn’t realize. I suppose we think it’s a waste oftime discussing something if the price is always going to be unrealistic.

Casper: I see.

Emily: Whereas in Germany youfeel you can’t begin to think about price until you know all the details.

Casper: That’s right.

Emily: So, do you likeSingapore?

Casper: Oh, yes. Very much,especially the food. But I need to do some sport. I’ve put on two kilosalready! Back in Berlin I play centre forward for the company football team.

Emily: Really?

Casper: Yes, um… anyway, um…

Emily: Do you note any otherdifferences between business life here and in Germany?

Casper: Well, another differenceis the flexibility that a manager has here.

Emily: Flexibility?

Casper: Yes. In Germany it’s verydifficult to be a manager because every time you want to introduces a change inthe organization or in communication processes, you have to ask the Worker’sCouncil for permission. This makes innovation very slow, which isn’t good forthe employees at all.

Emily: So, what you’re saying is that the Worker’s Council in Germanymakes things more difficult for employees, not easier.

Casper: Sometimes, yes.

Emily: That’s terrible!

Understanding

Showinginterest in other people

1.    I knowwhat you mean.

2.    Really? So,you mean that you leave price negotiations till the end of a discussion?

3.    Howamazing!

4.    I see.

5.    Really?

1.    So, whatyou’re saying is that the Worker’s Council in Germany makes things more difficultfor employees, not easier.

2.    That’sterrible!

Saying it accurately

Complete the phrases with words from the box

saying     that’s     mean    how     really     other    know     terrible

o show empathy

1.    I ……… whatyou mean.

2.    ………?

3.    That’s ………！

4.    ……… sotrue.

5……… amazing!

To paraphrase

6.    So in ………words…

7.    So whatyou’re ……… is…

8.So you ……… that… 

MatchRachel’s responses to Tess’s statements.

Tess: I feel terrible.

1 ………

Tess: I’ve got such a headache.

2 ………

Tess: I think it was brought onby sitting in a car for three hours.

3 ………

Tess: Yes, it took me threehours to travel ten kilometres.

4 ………

Tess: I know, but at least I’mhere now. and I’ve got some exciting news!

5 ………

Tess: Yes, I’ve been promoted!

6 ………

Tess: Uh-huh, it happened whileyou were away.

7 ………

Tess: That’s right! And itmeans I get a pay rise and a company car!

8 ………

[    ] Rachel:How awful!

[    ] Rachel:Terrible?

[    ] Rachel:That’s unbelievable!

[    ] Rachel:So what you’re saying is I went on holiday for a week and come back to find you’rea senior manager?!

[    ] Rachel:You mean that you were stuck in traffic for three hours!

[    ] Rachel:Really?

[    ] Rachel:Promoted?

[    ] Rachel:How amazing! Congratulations!