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Unit 3

Enquiries

Dialogue A 

An Enquiry from a New Customer

Mr.Smith and Ms.Lin are discussing in the company.

Mr.Smith, our company is a state-owned corporation. 

We mainly deal with various kinds of garments, 

such as shirts, trousers, pajamas, overalls, suits, overcoats, morning and night gowns, etc. 

This is our catalogue.

I’m interested in the adults’ and children’s pajamas, 

morning and night gowns, esp. art.no.L22-26 in page 16 of your catalogue. 

I’d like to look at the samples.

Here you are, Mr.Smith. 

They are in different colors: red, pink, green, blue, yellow and so on.

Ah, so many colors. 

What materials?

We have two kinds: 

one is of pure cotton; 

the other is of 80% cotton and 20% polyester. 

The pure cotton ones are very soft, comfortable; 

and the blend fabric is wrinkless and easy to dry.

Good. 

What’s your minimum ordering quantity, Ms.Lin?

Usually 1,000 dozen; 

but for some specially designed, 

the minimum quantity is 5,000 dozen.

I see. And what about delivery?

One month for 10,000 dozen or less; 

two or three months for extra large orders.

Good. And what about the payment terms?

We usually accept the L/C payment for new clients. 

But we may allow easier terms after several deals.

Ok. Now please quote us for 10,000 dozen children’s pajamas Art.No.L22-26 CIF New York, 

and tell us the delivery date at the same time.

Thanks. Mr.Smith, 

I’ll check our production schedule and give you our quotation tomorrow.

Thank you.

Dialogue B  

An Enquiry from an Old Customer

Mr.Smith comes to the company again a year later.

Hello, Mr.Smith. 

I haven’t seen you for a year. 

How’s everything going?

Fine, thank you. 

And you?

Not bad. 

Mr.Smith, what about your last order?

Oh, marvelous. 

Your products have met great favor in our market and sell fast in the local department stores and supermarkets. 

This is the reason why I have come here again.

I’m glad to hear so, Mr.Smith.

This is a scan of our sample. 

It’s similar to the one we have done last year, 

only some changes in the front panel.

I see, and some difference in the sleeves and buttons.

Yes. This year people like some flower patterns, 

such as rose, carnation, lily, etc in the front or on the sleeves, 

and buttons with metal shining.

Oh, I see. 

But the  need to make new paper patterns for that. 

I am afraid it will take some time. 

Are they urgently needed?

Not quite yet. 

What about two months?

And the quantity this time?

50,000 dozen.

Not too ample, but we’ll try.

Good. So what about the price? 

I hope it is the same as that for the last order.

You know, Mr.Smith, 

this year the prices of materials are soaring and the labor cost also has risen a lot. 

I’ll check the cost and give you an offer this afternoon.

Ok, thank you.