试听180秒【酒店篇 11A】如何办理酒店退房

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Lesson 11 如何办理酒店退房

Vocabulary

check out [tʃek] [aʊt] 办理退房

bill [bɪl] n. 账单

pay by cash/(bank) card  [peɪ] [bai] [kæʃ]/[bæŋk] [kɑːd] 用现金/ (银行)卡支付

copy ['kɒpɪ] v. 复制 n. 复印件，副本

e.g. a copy of… 一份…, 一册…

paste [peɪst] v. 粘贴

paid [peɪd] v. pay的过去分词

expect [ɪkˈspekt] v. 预期，期待

e.g. better than I expected 比预期好

e.g. more expensive than I expected 比预期更贵

charge [tʃɑːdʒ] n. 收费，费用

payment ['peɪm(ə)nt] n. 支付，付款

snack [snæk] n. 零食，小吃

minibar ['minibɑ:] n. (酒店的)迷你吧, 小冰箱

terribly ['terɪblɪ] adv. 非常地，极度的

e.g. I’m terribly sorry. 万分抱歉。

e.g. It’sterribly hot today. 今天热极了。

take…off…  [teɪk] [ɒf]把…从…去掉

Sentences

I’d like to check out, please. My room number is1604.

我想要办理退房，谢谢。我的房间号是1604.

The total seems higher than I expected. Whatexactly is this charge？

这个总数好像比我预期的要高一些。这比收费具体是什么？

I’m afraid there’s a mistake here. I didn’t haveanything from the Minibar.

我恐怕这里有个问题。我没有消费迷你吧里的任何东西。

Dialogue 1

-      Good morning, sir. How can I help you?

早上好，先生。有什么可以帮您？

-      Good morning. I’d like to check out, please.

早上好，我想要办理退房谢谢。

-      No problem. What’s your room number?

没问题。您的房间号是多少。

-      It’s room 1604.

是1604号房。

-      Ok. Here  is you bill. How wouldyou like to pay?

好的。这是您的账单。你想要怎么付款呢？

-      Credit card, please.

信用卡，谢谢。

-      Ok, can you sign here, please? … Thank you, sir. I hope you enjoyed your stay. Have a nice trip.

好的。请在这里签字谢谢…. 谢谢。我希望您在这里住得开心。祝您旅途愉快。

-      Yes, I did. Thank you.

是的。谢谢。

Dialogue 2

-      Hello, I’d like to check out, please. My room number is 1604.

你好，我想要办理退房谢谢。我的房间号是1604.

-      Yes, of course.  How was yourstay?

好的，没问题。您的住宿怎么样呢？

-      Very nice, thank you.

非常好，谢谢。

-      Here’s a copy of your bill. The room’s already paid. These are just theextras.

这是一份您的账单。房间已经付过了。这些只是一些额外的消费。

-      The total seems higher than I expected. What exactly is this charge？

这个总数比我预想的好像要高一些。这比费用具体是什么？

-      Let me have a look… Ok, this payment is for the Coke and snacks you hadfrom the minibar.

让我看看… 好的，这比支付是你消费的迷你吧里可乐和零食。

-      I’m afraid there’s a mistake here. I didn’t have anything from theMinibar.

我恐怕这儿有个问题。我没有消费迷你吧的任何东西。

-      Oh, OK. Let me just check…. I’m terribly sorry. It looks like we made amistake here.  I’ll just take that offyour bill.

好的，让我核对一下… 真的是太抱歉了。看起来我们这儿犯了个错误。 我把它从您的账单上去掉。