试听180秒【酒店篇 10A】客房服务必备话术（下）

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Lesson 10 客房服务必备话术（下）

Vocabulary

clean v. [kliːn] 打扫；adj. 干净的

e.g. clean my room 打扫我的房间

e.g. my room is clean 我的房间是干净的

send sb to do sth 派某人做某事

e.g. send someone to clean my room 派一个人打扫我的房间

e.g. send someone to help me 派一个人帮我

duvet ['d(j)uːveɪ] n. 被子，羽绒被

sink [sɪŋk] n. 水池; v. 下沉

e.g. The sink is blocked. 水池堵了。

e.g. The ship is sinking. 船在下沉。

blocked [blɒkt] adj. 堵住的，塞住的

toilet [ˈtɔɪlɪt] n. 卫生间；马桶

squat [skwɒt] v. 蹲

e.g. Do not squat on the toilet. 不要蹲在马桶上。

flush [flʌʃ] v. (厕所)冲水

air conditioner(AC) [eə][kən'dɪʃ(ə)nə] 空调

condition [kən'dɪʃ(ə)n] n. 条件，环境

heating ['hiːtɪŋ] n. 暖气

take a look at… 看一下...

Sentences

提出请求的句子回顾：

I’d like my room cleaned, please.

我想要我的房间打扫一下，谢谢。

Can/Could you send someone to clean my room, please?

你可以派一个人打扫我的房间吗？谢谢。

Is it possible for me to have an extra duvet, please？

我可以要一床额外的被子吗？谢谢。

Is it possible for you to send an extra duvet to my room, please?

您可以往我房间多送一床被子吗？谢谢。

Dialogue 1

- Hello, how can I help you？

- 您好，有什么可以帮您？

- Yes. Hello. Is it possible for you to send an extra duvet to my room, please?

- 您可以枉我房间多送一床被子吗？谢谢。

- Yes, of course. No problem.

- 是的，当然。没问题。

反映问题的句型：

There’s a problem with …

There’s an issue with …

There’s something wrong with …

e.g.

There’s a problem with the sink. It’s blocked.

水池有些问题。它堵了。

There’s an issue with the toilet. It doesn’t flush.

厕所有些问题。它不冲水了。

There’s something wrong with the airconditioner(AC)/heating. It doesn’t seem to work (properly).

空调/暖气有些问题。它好像不(正常的)工作了。

Dialogue 2

- Hello, how canI help you？

- 您好，有什么可以帮您？

- Yes. There’s something wrong with the air conditioner in my room. It doesn’t seem to work properly.

- 是的。我房间的空调有些问题。它好像不能正常工作了。

- I’m sorry to hear that, I’ll send somebody to take a look at that.

- 很抱歉听到这个消息。我派人去看一下。