【场景篇】货物质量不满意如何用英文声讨

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背景：里面一共有2个人物,分别是 EFG公司的Jacob和HLM公司的Maggie，Maggie发现收到的货物存在质量问题，与Jacob进行沟通。

纯英文对话示例
Maggie: Hi, Jacob. We have received the merchandise that you delivered to us yesterday. To be honest, some of the goods cannot meet our quality standards. We randomly selected 100 units of products for testing. Unfortunately, 9 units of them are of poor quality. It means that the defective rate of these products is about 9%. Why is this? The defective rate which we could accept is below 5%.

Jacob: I'm really sorry to hear this. We will replace the low-quality products according to this defective rate for you as soon as possible. Actually all of our products should receive strict tests before delivery. The products may be broken by the delivery itself. I will look into this immediately and I promise that the same mistake would not happen again.

Maggie: Ok. We are very unsatisfied. So if this happens again, we are going to find another supplier.

Jacob: Sorry again. To show our apologies and sincerity to you, we will take 10% off your expense.

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中英文对照对话示例
Maggie: Hi, Jacob. 你好，Jacob。We have received the merchandise that you delivered to us yesterday. 我们昨天收到了你们发过来的货物。 To be honest, some of the goods cannot meet our quality standards. 实话说，其中一些商品不能达到我们的质量标准。We randomly selected 100 units of products for testing. 我们随机抽查了100个产品进行检测。Unfortunately, 9 units of them are of poor quality. 遗憾的是，有9个产品的质量非常差。It means that the defective rate of these products is about 9%. 这意味着这些货物的次品率大约为9%。Why is this? 为什么会是这样的情况呢？The defective rate which we could accept is below 5%. 我们能接受的次品率是低于5%。

Jacob: I'm really sorry to hear this. 听到这样的情况我真的感到很抱歉。We will replace the low-quality products according to this defective rate for you as soon as possible.我们会按照目前您检测出的次品率把那些低质量的产品都替换掉。 Actually all of our products should receive strict tests before delivery. 实际上我们的产品在发货前都会经过严格的测试。The products may be broken by the delivery itself.这些产品也许是因为运输过程中受到损坏。I will look into this immediately and I promise that the same mistake would not happen again. 我会立即调查此事并承诺类似的问题不会再发生。

Maggie: Ok. We are very unsatisfied. 好的。我们非常不满意。So if this happens again, we are going to find another supplier. 所以如果这种情况再次发生，我们就要换供应商了。

Jacob: Sorry again. 再次感到抱歉。To show our apologies and sincerity to you, we will take 10% off your expense. 为了表示我们的歉意和诚意，我们将把贵司这次的费用减少10%。

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词汇&短语
merchandise ['mɜːtʃ(ə)ndaɪs] n. 商品；货物 [正式]
To be honest 实话说...
meet one's quality standards 达到某人的质量标准
randomly ['rændəmlɪ] adv. 随机地，任意地
of poor quality ...质量低劣，品质堪忧
defective rate 次品率 [工经]
replace sth. 替换某物
low-quality products 低质量产品
receive strict tests 接受严格测试
be unsatisfied 对...不满意
supplier [sə'plaɪə] n. 供应厂商
sincerity [sɪn'serətɪ] n. 真实，诚挚
take sth. off 拿掉,去掉
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同名《商务英语随口说》书本已全网上市，欢迎支持：）

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