05 Business Correspondence 商业信函

Dialogue 1

A: Did you see the letter I got from Bradford Films, they send it in respond to your phone call last week.

你看到布拉德福德电影公司给我的信了吗？他们是回复你上周给他们去的电话。

B: If they wanted to say something about my call last week, why didn’t they sent it to me?

如果他们要说我上周电话的事情，为什么不把信寄给我？

A: I guess they must not have your contact information, so they sent it addressed in care of department head. Anyhow, they wrote to confirm in writing what you discussed about Milton contract.

我想他们一定没有你的联系方式，所以才在地址处加上了烦转交部门领导。不管怎样，他们写信的目的就是以书面的形式确认一下你们有关米尔顿合同的讨论内容。

B: Can I see it for a second?

我可以看一下信吗

A: Sure, here it is.

当然可以，给你

B: “Dear Mr. Clark. Further to our telephone call last Friday, I’m writing to confirm our meeting on July 21. As we discussed, our meeting is to review the contract details.”

亲爱的克拉克先生。关于上周五的通话内容，我写信确认我们7月21日的会议。正如我们讨论的，此次会议主要是审查合同细节。

A: Did they ask you to send the files beforehand?

他们要你提前发送文件了吗

B: Let’s see,” We would be grateful if you could please send related materials to our office prior to our meeting.”It looks like it……Hey, was there anything else sent along with this letter?

我看一下，如果您能在我们开会之前将相关材料寄到我们办公室，我们将非常感激，好像……嗨，还有什么东西跟这封信一起邮寄过来吗

A: I don’t think so, why do you ask?

没有了，为什么这么问

B: The letter reads, “Please find enclosed the copy of our agenda for your review. I don’t see anything else in the envelope……

信上写着：“随信附上我们的议程副本，请参考。我在信封里没有看到任何其他内容

A: Maybe they forget to attach it to the letter. You should give them another call.

也许他们忘了把它附在信上。你应该再给他们打个电话。

Dialogue 2

A: Can you help me a minute?

你能帮我一会忙吗？

B: Sure. What can I you do for you?

当然。我能为你做些什么？

A: I’m trying to write a letter to one of our clients, but I just don’t know exactly what to say. I don’t even know how to get started. I know I should write Dear Mr. or Ms., but the problem is I don’t know the name of contact person.

我正尝试给我们的一位客户写封信，但就是不知道该说些什么好。我甚至不知道如何起头。我知道我应该写亲爱的先生或女士，但问题是我不知道联系人的名字。

B: You can just put, “Dearsir or madam” or if it’s not personal, you can write “To whom it may concern”.

你可以写上“亲爱的先生或女士”，或者如果不是私人信件，你可以写上“相关人员收”。

A: OK, so I first thanks them for their business, I can say something like, “We are very grateful for your continued support”. How’s that?

好的，我先向他们为我们所做的一切表示感谢，我可以说：“我们非常感谢你们一贯的支持。”这么写怎么样？

B: Good, but also, right off the bat you want to tell them the reason you are writing. Give them the reference.

很好，但同时，你也要开门见山的告诉他们你写作的原因。给他们一点提示。

A: Like, “Regarding our new product line, I would like to announce a special price discount.”

比如，“关于我们的新产品线，我想宣布一个特别的价格折扣。”

B: Right. Do you need them to respond?

对。你需要他们回应吗？

A: Yes, the letter will have a survey inside that they should complete and return to our office. How should I write that?

是的，这封信里面会有一份调查报告，他们应该完成并返回我们的办公室。我该怎么写？

B: You can tell them, “Please find enclosed our customer service survey.” Or also, you can say ”attached is our customer survey.” If you need the results right away, you can tell them it is urgent by saying, “Please return the survey without delay and as soon aspossible.” Maybe a more polite way is “at your earliest convenience”.

你可以告诉他们，“随信附上我们的客户服务调查结果，请查收。”或者，你也可以说“附件是我们的客户调查。”如果你马上需要调查结果，你可以告诉他们这是紧急情况，你可以说：“请立即尽快返回调查结果。”也许更礼貌的方式是“在你最方便的时候，务必最快回复”。

A: Great. And what do you think I should closed it with?

太好了。你觉得我应该怎么收尾？

B: Since you don’t know them that well personally, probably the best way would be “Your faithfully”or”Sincerely”.You could also say,”Best regards”, but I don’t think that would be appropriate because you don’t have the name and obviously haven’t met them.

既然你对收信人的个人情况不太了解，最好的表达方式可能是“你的你忠诚的”或“真诚的”。你也可以说“致以最良好的问候”，但我认为这不合适，因为你不知道收信人的名字，显然也没有见过他们。

A: Okay. Thanks a lot for your help.

好的。非常感谢你的帮助。