411 – How to criticize kindly? 友善、有效地批评（2）

Source: https://www.inc.com/jayson-demers/the-7-golden-rules-of-how-to-give-criticism-without-sounding-like-a-jerk.html

4. Don't tell someone they're wrong 不要和人说他们错了

·       By nature, no one likes to be told that they are wrong.

没有人天生喜欢别人告诉他们自己错了。

·       Instead of declaring a person's action is "wrong," suggest that they could be made better in some way, or there’s room for improvement.

不要宣称一个人的行为是“错误的”，而是建议他们在某些方面可以做得更好，或者还有改进的空间。

5. Find something to compliment 夸奖对方

·       Compliment sandwich: Say something nice, give the criticism, then close with something else nice.

夸奖三明治：说一些好话，给出一些批评，最后以另外一些好话结束。

·       Including compliments can help soften the blow of criticism and make it obvious that you're there to help.

涵盖赞美可以减轻批评的所带来的打击，并明显表明你随时准备提供帮助。

6. Make Suggestions, Not Orders 建议，而不是命令

·       If your relationship with that person is on relatively good terms, it's better to start with a softer approach.

如果你和那个人的关系比较好，最好从温和的方式开始。

·       Make a suggestion rather than giving a command with something like "you could be more productive if you did this another way," or "I think you'll find another way is better."

提出建议，而不是只下达命令，比如“如果你用另一种方法做这件事，你会更有效率”，或者“我想你会找到另一种方法更好”。

7. Have a Conversation 展开对话

·       Make your criticism into an invitation to a conversation and listen to what he/she has to say on the matter.

把你的批评变成对话的邀请，倾听他/她对这件事的看法。

·       Doing so make any criticism easier to take.

这样做会使批评更容易被接受。

Vocabulary

Declare: 宣称、宣告

Compliment：赞赏

Soften: 软化

Blow: 打击

Approach：方法、路径

Command：命令

Productive：有成效的

Conversation: 对话