2020年9月英语四级听力真题-长对话2

*****听力完整试卷在这里->公重-浩：超能资料库******

听力试题、听力原文答案如下：

一、听力试题：

Questions 12 to 15 are based on the conversation you have just heard.

12.A) He wanted the furniture store to give him a refund.

B) He had a problem with the furniture delivered.

C) He had to change the furniture delivery time.

D) He wanted to order some wooden furniture.

13. A) Send the furniture back to the store.

B) Buy another brand of furniture.

C) Collect the furniture he ordered.

D) Describe the furniture he received.

14. A) Improve their service

B) Apologize to his wife

C) Correct their mistake

D) Give the money back

15. A) She recommended a new style

B) She decided all the items with man

C) She offered some gift to the man

D) She apologized to the man once more

二、听力原文

【Conversation Two】

W: Hello, Mr. Brown. I was expecting your call. [12] My secretary told me you were having some problems with the wooden table. Is that right?

M: No, no, the table is fine. [12] The problem is the chairs.

W: Oh, the chairs. So what exactly is the issue?

M: Well, to put simply, these are not the chairs my wife and I selected in your store last week. There must have been some confusion with our order.

W: Oh, I see. I’m looking through my files now, and I see that the delivery was this morning. Is that correct?

M: Yes.

W: [13] Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?

M: Sure. These have a flat back with a rounded top, and are very heavy—they’re light brown that look kind of cheap. The ones we ordered were dark brown to match the table.

W: Right, of course. It says here you purchased the Arlington table and four Milano chairs. As you said, there must have been some confusion with the order. I’m terribly sorry. [14] We will send a van to collect those four and replace them with the Milano you purchased. Will tomorrow 9am be okay, Mr. Brown?

M: Yes, that would be great. Thank you.

W: Good. Did everything else you ordered from us arrive okay?

M: Yes, I think so. Let me check. The mirror and two paintings are here. The two coffee tables are also here, and the sofa. Yes, we haven’t noticed anything else wrong or missing. But if we do, we will certainly let you know.

W: Okay, great. [15] Once again, I’m sorry for the confusion and trouble caused.

Question 12. Why did the man call the woman?

To talk about the wrong chairs.

Question 13. What did the woman ask the man to do?

Describe the chairs.

Question 14. What did the woman promise to do for the man?

To replace the chairs with the Milano ones.

Question 15. What did the woman do at the end of the conversation?

Apologize for the confusion and trouble caused.

三、答案

12. B) He had a problem with the furniture delivered.

13. D) Describe the furniture he received.

14. C) Correct their mistake.

15. D) She apologized to the man once more.

【翻译】

您好，布朗先生，我一直在等您电话。

秘书说您购买的木桌有问题，是吗？

不，不，桌子挺好的。有问题的是椅子。

噢，是椅子啊，那具体是有什么问题呢？

嗯，简单说吧，这些椅子不是我和我妻子上周在你们店里选的那一套。

肯定是把我们的订单跟别的订单弄混了。

噢，我明白了。

我现在查订单。

这边显示您这边的送货时间是今天早上。对吗？

对的。

布朗先生，您方便描述一下给您送过来的椅子是什么样吗？

没问题。靠背是平的，顶部是圆的，很重。

颜色是浅棕色的，看着有点廉价。

我们订的是深棕色的，是要跟桌子搭配的。

当然。

这边显示您订购的是阿灵顿桌和四把米兰椅。

就像您说的那样。应该就是他们把订单弄混了。

非常抱歉，我们会派一辆面包车过来取走那4把椅子，然后给您换上您买的那套米兰椅。

那明天上午9点您方便吗，布朗先生？

方便。那太好了。谢谢您。

那好，那您从我们这边订的其他东西都到了吗？

到了。应该是都到了。

我确认一下。

镜子和两幅画都到了。

两张咖啡桌也到了。

还有沙发。

嗯，其他的暂时还没发现有送错或遗漏的。

如果有，我们肯定会跟你们反馈的。

好的。那太好了。就给您带来的不便，我再次深表歉意。

请根据刚才所听对话回答12-15题。

问题12：该男子为什么打电话给该女士？

问题13：该女士让该男士做什么？

问题14：女士承诺为男士做什么？

问题15：该女士在通话结束时做了什么？