2020年9月英语四级听力真题-新闻报道2

*****听力完整试卷在这里->公重-浩：超能资料库******

听力试题、听力原文答案如下：

一、听力试题：

Questions 3 to 4 are based on the new report you have just heard
3.A) To appeal for higher wages
B) To demand better health care
C) To dismiss the bad-tempered supervisor
D) To call for a permanent security guard
4.A) It was seeking help from the police. 
B) It would put customers’needs first
C) It had already taken strong action
D) It would take their appeal seriously
二、听力原文：

【News report two】

Staff at a suburban supermarket in Melbourne say they feel unsafe at work after security guards were removed. This came after a series of physical attacks and verbal abuse by customers. (3) More than 50 workers at the store have signed a letter calling for a permanent security guard following a series of incidents, including a customer threatening to attack a supervisor with a knife. A security worker had guard at the storm each night from seven pm until 12 am.

But that had stopped suddenly on Monday, employees said. One worker said an angry customer had thrown a chicken at his head after complaining about how long she had waited to be served. Another worker said the lack of protection at the storm made her feel uncomfortable at work. (4) However, the spokesman of the supermarket said the store had taken strong action in response to incidents. We have found very few instances of bad customer behavior at our store in the past year. In the rare cases, we have seen bad behavior. We have taken strong action in response, including banning a customer from the store.

Question 3 For what purpose did this staff at a supermarket in Melbourne sign a letter?

Question 4 What did the spokesman of the supermarkets say regarding the employees demand?

三、听力答案：

3. D) To call for a permanent security guard.

4. C) It had already taken strong action.

【翻译】

墨尔本郊区一家超市的工作人员称，保安被撤走后，他们工作便没有了安全感。在此之前，该店已经发生多起店员遭到顾客身体攻击或言语辱骂的事件。继一系列事件，包括一名顾客甚至扬言要持刀袭击该超市某主管之后，逾50名该店员工签署请愿信，呼吁超市方面常聘保安。“原来有一名保安，每天从下午7点开始值班一直到凌晨12点，周一突然就停了，”员工们说。一名员工说，曾经有一名顾客抱怨自己等了太长时间才得到服务，随后，愤怒的她直接朝他的头扔了一块鸡肉。另一名工作人员也表示，商店缺乏保护之后，上班期间她感觉很不安。不过，该超市的发言人表示，该店已对此类事件采取了强有力的应对措施，“过去一年，我们店出现的顾客不良行为案例其实是很少的。只有极少数的情况顾客才会出现不良行为，我们已经采取了强有力的应对行动，包括谢绝个别顾客来店消费等。”

请根据刚才听到的新闻报道回答3-4题。

问题3：位于墨尔本的这家超市的员工为何联名写信？

问题4：超市发言人就员工的要求予以了怎样的回应？