娜塔莉·多默尔 | 参观儿童专线本部感言

It’s about half midnight, I’m at Childline’s London base, at a night shift. They often answer high-risk calls overnight, and at this particular shift, we have five amazing counsellors with two supervisors.

现在是半夜，我在儿童专线伦敦本部的夜班。他们（工作人员）在深夜接听高风险电话是稀松平常的事，在此次特殊的夜班中，有五位出色的心理辅导员和两位主管。

They’re going to be contacted over the next handful of hours into the middle of the night by young people and children either on the phone or via IChat or email. So I’m going to go in and meet the counsellors, have a listen in, and yeah, this is what Childline does, this is the coalface of what they do.

在接下来的几个小时里，年轻人会通过电话、IChat或电子邮件与孩子们联系。所以我现在要去见这些心理辅导员，听听他们如何开导孩子，因为，这就是儿童专线所做的，这是他们的工作。

The calls that have come in tonight to be quite honest have just really sideswiped me. Within the first 25 minutes, there were two active suicide calls and the counsellors were helping them, work through these reoccurring thoughts that were still haunting them.

说实话，今晚接到的电话真的把我吓坏了。在短短的25分钟里，有两个自杀求助来电，辅导员正在疏导他们，解决困扰着他们反复出现的自杀想法。

And there was also a case were a young person was literally as we speak now, waiting for the emergency services to arrive, because they had overdosed.

还有一个案例是，一个年轻人，就像我们现在所说的那样，正等待着紧急救助，因为他们用药过量。

There was a lovely young girl that had been raped recently, and the huge emotional ramifications of that. She felt that the only place that she could call was Childline, at 2:30 in the morning. I’m just a bit emotional because there’s an awful lot of pain out there.

有一个可爱的小女孩最近被强奸了，这对她感情伤害非常大。凌晨两点半的时候，她觉得唯一能打电话（求助）的地方是儿童专线。我（听说之后）情绪有点激动，因为电话那头的小女孩儿肯定非常痛苦。

It’s quarter past four in the morning. So even though I’m going to bed and some of the counsellors in there have finished their shift, obviously there’s going to be more people clocking in. Not enough people in our country are reminded of how incredible this service is.

现在是凌晨四点一刻，即便我要去休息了，那里的一些辅导员已经完成了轮班工作，显然等会还有更多的人打卡上班。但我们国家还没有足够的人意识到这项服务是多么的伟大。

I feel like all the young people that have come away from being in contact with Childline tonight, they’ve taken something that helps them step forward even if it’s just the tiniest amount.

我觉得虽然所有年轻人结束了今晚在儿童专线的工作，但他们都努力帮助孩子，让他们往前看，即使这点帮助看起来有些微不足道。

It’s so invaluable, this service that Childline provides to the life and mental health of these young people and there is no one else plugging that gap. I think it’s an amazing service, I thought it was an amazing service before and now I know it is.

儿童专线服务真的是太可贵了，这些年轻人为孩子们提供身心健康保障服务，弥补了这块空缺。我认为这是一项非常了不起的服务，以前我觉得这是一项了不起的服务，但今天我亲眼见到了。