033 初阶**********

1. I recently ordered a dress but never received it. 我最近订了一条裙子，但是一直没有收到货。
2. I'm sorry to hear that. 听到这个消息我很抱歉。
3. Could I get a refund? 我可以退款吗？ 
4. Sure, or I could also resend the package. 当然可以，我也可以重新发货。
5. Can I change a color then? 那我可以换个颜色吗？
6. No problem. How about we place a new order? 没问题，那我们就重新下个订单吧！
7. I don't want to go through the hassle. Forget about changing the color. 别搞麻烦流程了，换颜色就算了吧！
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