【特辑】如何用英文接打商务电话？

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1. Good morning, Binary systems. Derek’s speaking. How may I help you? 

 练习：

Good Morning / Chic Boutique/ Mary / How may I help you /

打电话句子结构：

A. Greetings+your name+I am calling because...

B. Greetings+your name+I am calling to confirm...

C. Greetings+your name+I am calling to cancel...

D. Greetings+your name+I am calling to tell you that....

2. Hello, this is Derek calling from the Post Office. I am calling to confirm my appointment with Mr. Smith.

Hello, this is Derek calling from the Post Office. I am calling to cancel the 9 o’clock meeting with Mr. Davidson.

Hello, this is Derek calling from the Post Office. I am calling to tell you that I can’t attend the Board Meeting tomorrow because I hurt my back.

3. Hello, is Mr. Bradley in today?

Hello, could I talk to Mr.Bradley, please?

Hello, can you put me through to Mr. Bradley, please?

特色短语：put me through to (sb.)

回答：

I am afraid Mr. Bradley is not available. Would you like to leave a message?

I am afraid Mr. Bradley is not available. Would you like to hold?

地道词汇：

hold-v.等待

留言句型:

I’d like to leave a message.

信息主要内容：

Would you please ask him to give me a call?

4. May I speak to someone in the Finance department please? 

句子结构:

May I speak to someone in +n. ( IT department / HR department / Accounting）?

5. Could you please put me through to the finance department please?

Is it possible for me to speak to the finance manager please?

6. I am sorry, could you please repeat that?/ Would you mind spelling that out for me?

练习：

Good morning, Rosemary’s Bookshop? How may I help you?

speak to / manager?

Could I speak to the manager please?

Who is calling please?

Your name / company name

This is jack Davidson from Cambridge university press.

I am afraid the line is engaged.

leave a message

Could I leave a message?

Okay. Go ahead.

Give me a call

Would you please ask him to give me a call？

Of course, could you please let me have your number please?

give your number

Certainly. It’s 086 150 1111 0302

Thank you. I’ll make sure he gets the message.